Status of Your Order
After placing your order, we will immediately get to work! We will keep you informed about every step in the process. You can easily follow the status in your Frassor Account. The statuses are listed and explained below.
| Order Status | Meaning and Action |
|---|---|
| Open | The order has not been completed yet |
| Canceled | The order has been cancelled |
| Paid | The order is confirmed, you will also receive an order confirmation with invoice via email |
| Cleared for Picking. | The order is ready to be ordered |
| Picking Run | The order is displayed on picking terminal |
| Picking | The order is currently being orderpicked |
| Picked | The order has been picked |
| Shipped | The order is packed and shipped, you will receive the DHL track and trace information by email. |
| Completed | The order was delivered |
| Refunded | The order has been returned and credited |
| Backorder | Your order has been put on backorder and will be reshipped soon |
| Problem | There has been a problem processing your order, our customer service will contact you immediately. |
Do you have a question about your order? We are happy to assist you.
