Placing an order
Ordering online from Frassor.com is fast, safe and easy.
Step 1: Use the advice calculator to automatically select the right products and quantity or search for the desired item using the menu or search function.
On the product page place the desired item in the shopping cart
- Go to the item of choice and click on the ‘Add to Cart’ button.
- Once you have placed all the items of your choice in the shopping cart, go to the shopping cart at the top right of the page. Here you can still change the number of items if you wish. All prices on Frassor.com include VAT. On the business page and quotes prices are displayed excluding VAT.
- If you have finished shopping, click on the ‘Continue to Order’ button.
Step 2: Enter personal data
- In order to process your order, we ask you to fill in some personal information. Do you already have an account with Frassor? Then simply log in using your email address and password. This way you don’t have to enter your data again.
- If you are ordering for the first time, we kindly ask you to create an account, however, this is not mandatory.
- To order from Frassor, however, you must be 16 years of age or older.
Step 3: Choose and confirm payment method
- Then choose the desired payment method. Directly with Credit Card, paypal or if possible pay afterwards via Billink.
- If you are in possession of a Frassor voucher or discount coupon, it is also possible to redeem it here. Indicate that you want to redeem a voucher, enter the voucher code and the discount will automatically be deducted from the total amount.
- Click the ‘Place Order’ button and you will receive a confirmation of your order. We will process and ship it as soon as possible.
- If you experience problems while ordering or your question is not answered, we are happy to assist you
You can also contact Frassor for larger purchases or bulk deliveries of a specific product, in which case you can obtain attractive volume discounts and we will deliver all products from stock to the address of your choice. In addition to small packaging, Frassor supplies many business customers such as growers, landscapers, gardeners and partners in the agricultural sector on a daily basis.
Requesting a quote
You can easily request a quote via e-mail. Please send us the link to the product and the desired quantity. Our product specialists will also be happy to provide you with appropriate advice. After receiving your request we will make you a proposal within 2 working days. When you agree with the quotation we can process the order for you.
Would you like to receive a proposal or can’t find a product on our website? You can always contact our customer service, we will be happy to assist you.
Change or Cancel
You just placed an order but you want to add or remove an item. Please contact us immediately. As long as your order has not yet been processed by our logistics staff, we can immediately change or cancel it for you.
If the order has already been processed and you would like to add an extra item you can simply re-order it. We will not charge shipping costs and we will ship the backorder as soon as possible. and shipping costs if applicable credited. If you wish to change or cancel your order please contact our customer service immediately to start a return procedure.
If you have any other questions, we will be happy to assist you.
Fast Shipping
Frassor delivers all products directly from stock. We understand that after ordering you want to get started quickly! We strive to get your order to you as quickly as possible. Normally all products ordered before 17.00 are shipped the same working day and delivered the day after with DHL. If your order is placed on a weekend or public holiday, it will be shipped the next business day.
If despite our large stocks a product is out of stock it will be indicated on the product page by a longer delivery time.
Should you have any further questions, we will be happy to assist you.
Order not Recieved?
Are you expecting a delivery from us, but did not receive it within the expected time frame? That is of course very annoying, through the following steps we track your order.
- Check the Track and Trace code of your package. You can find the Track & Trace code in the shipping confirmation. Use this code to check whether the delivery period has been moved. Did you not receive a Track & Trace code? Then it is possible that this mail arrived in your SPAM box (unwanted). If you can’t find it you can always contact us.
- Check the delivery address. Of course you need to enter the correct delivery address. You could check if the delivery address is correct on the Track and Trace code. Unfortunately it is not possible to change the delivery address once we have handed over your order to DHL. However, you can still change the address yourself via the DHL app, download it and change the delivery address.
- Check your mailbox and surroundings. Does the Track & Trace code indicate that your package has been delivered but you have not received anything? We advise you to check your mailbox. There is often a Not At Home message from the carrier. It is possible that your package was delivered to your neighbors or that the deliveryman has scheduled a new delivery moment. It is also possible that the delivery has been placed in a safe place. If you have not received a Not At Home message either and the package cannot be found around your home, please contact us. We will ask DHL to start an investigation.
Shipment Received Damaged or Incorrect?
All shipments are processed and packed with the greatest care. If, despite this, your shipment has not arrived correctly, please notify us as soon as possible. Make a note on the delivery note if the transport packaging is visibly damaged. Even if you suspect that the product will not be damaged.
Tip! Take a picture with your smartphone of the shipment/packaging if it is presented damaged by the carrier.
Is your product damaged or incorrectly delivered? We understand that is very annoying and are happy to solve this for you.To report the damage, please send an email with a picture of the damage or incorrect product to our customer service. We will respond within 1 business day with an appropriate solution.
If your question is still unanswered, please contact our customer service. We will be happy to assist you.
