Complaint Procedure

Frassor strives for satisfaction, so we are only satisfied when you are happy with our service. In the unlikely event that you are not happy with your order, please let us know!

It may be that you have a complaint about Frassor. We find this very annoying and would like to solve it! Quality and service are important core values for us. We want you to be satisfied with us and be able to speak enthusiastically about our product range, our communication, the shipping and your experience with our service! That is why we do everything we can to handle your complaint to your satisfaction and to make your experience with Frassor a positive one. We see your complaint as a challenge and reason to improve our communication, service and quality.